Description
Responsible for analyzing, designing, developing, implementing, and evaluating training solutions for business performance gaps based on business needs. Primary duties may include, but are not limited to:
Conducts training needs analysis, designs, develops, implements, and evaluates effectiveness of learning solutions; Facilitates knowledge transfer activities for new employees as well as refresher training for employees in Ramp/ BAU via a variety of delivery methods; Exercises classroom management including learner performance and escalates issues to Learning Manager and client leadership when necessary.
Coordinates training delivery with co facilitators/ SME who will support training needs; Measures, tracks and evaluates batch on batch learner performance and apply revisions on training plans as necessary.
Implements Clinical training initiatives involving multiple associates to support program health; Creates content on status reports and participate in daily/weekly calls and reports updates on Training activities/initiatives; Integrate changes to workflow in training materials and other job aids; Participate in calibration exercises or learning events set up by the team and onshore partners.
Conducts coaching sessions and assess trainee competencies to support individual learning pathways during knowledge transfer activities; Requires BA/BS in related field; 5 years training experience; or any combination of education and experience, which would provide an equivalent background. 3 years of training experience in Utilization Management; Excellent facilitation and content development skills.
Excellent communication skills, verbal and written; Ability to travel up to 25% domestically and/or internationally (may occur in 4-10 consecutive weeks) required. Previous international training experience required for Learning & Development Operations and Clinical Training Specialists.
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