Responsible for facilitating a variety of performance-based learning events. Training is typically focused primarily on concrete skills related to training on processes and procedures, but may include soft skills content. Primary duties may include, but are not limited to: Facilitates learning events that are performance-based in nature and across multiple platforms. Delivers synchronous and asynchronous learning events using varied media in virtual and global environments. Employs rapid course development methodologies to quickly meet client needs. Exercises classroom management, including learner performance and escalates issues to Learning & Development and client leadership when necessary. Consults and solves learning solutions including: identifies client training needs, successfully uses performance consulting to analyze data and identify root cause to determine appropriate learning solutions, develops service level agreements and meets with clients to obtain approval. Measures, tracks and evaluates learner and client satisfaction. Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness. Keeps technical skills updated. Requires BA/BS in related field; 2 years of training experience; or any combination of education and experience, which would provide an equivalent background. Ability to travel up to 25% domestically and/or internationally (may occur in 4-10 consecutive weeks) required.
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