Description
- Responsible for providing oversight for customer service staff.
- Responsible for establishing departmental policies and procedures.
- Primary duties may include but are not limited to: Directs implementation and administration of benefit programs.
- Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes, and government mandated disclosures.
- Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
- Requires BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.
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