Description
Responsible for providing oversight for customer service trainers. Primary duties may include, but are not limited to:
- Manages the implementation and administration of training programs. Establishes departmental policies and procedures.
- Audits to monitor efficiency and compliance with policies.
- Prepares and communicates information to appropriate parties regarding training programs, procedures, and curriculum changes.
- Prepares specialized reports. May manage special projects. Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requires a BA/BS degree; 5 years of related work experience; or any combination of education and experience, which would provide an equivalent background.
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