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Mgr Utilization Mgmt-1

  • PHL NCR Taguig City Alliance Global Tower
  • CUS > Service Operations
  • Full time
  • Added
  • JR101526



Responsible for the daily management of the department. Primary duties may include, but are not limited to: Supervises workflow and performance of associates. Assists in coordination and development of UM quality initiatives. Participates in strategic planning and budget processes. Ensures compliance with departmental policies and procedures. Works in conjunction with other UM staff to improve service quality initiatives, develop audit tools, and meet NMIS and other quality standards. Provides quality control services such as call monitoring. Develops and implements associate training. Performs audits to monitor efficiency and compliance with policies. Prepares reports. Hires, trains, coaches, counsels, and evaluates performance of direct reports.  Requires HS diploma or equivalent; 4 years operational experience in progressively complex customer service or call center; or any combination of education and experience, which would provide an equivalent background.  RN or BSN preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

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