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BO-37484-55201-GR - Lead EBA

  • TG, Hyderabad
  • BSP > Benefits Support
  • Full time
  • Added
  • JR56296



Team Lead:

  • Minimum 8-10 years’ Experience in US Health Care. Experience in Benefit coding, testing & Configuration & Claims Testing is an added advantage.
  • Managing the day-to-day operations
  • Responsible for meeting daily, weekly, monthly internal metrics (AHT, Utilization, Internal & External Quality, TAT, Productivity)
  • Capacity planning
  • Assess capacity shortages and requirement for overtime
  • Ensures individuals and the team meet their performance objectives
  • Act as a liaison with the client for any process updates, additional scope, training
  • Responsible for ensuring SOPs and Training Materials are up-to-date
  • Review capacity requirements on an ongoing basis and initiate hiring, redeployment requests as required.
  • Additional focus required for Open Enrollment capacity planning
  • Operational management including driving KRA’s and feedback
  • Conduct timely performance appraisal for associates
  • Excellent knowledge on Excel & PowerPoint.
  • Assists in Function level reporting
  • Inter-team collaboration with other leaders providing assistance and seeking support wherever required
  • Active participation on Process improvements & Project Management.
  • Willing to work in US shifts.
  • Timely management of bottom quartiles performers
  • Partner connect
  • People Engagement

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