Description
Job Title
Team Lead Membership
Requirement Type
Full-Time Employee
Job Location
Gurugram
Requirement Level
Team Lead
Hiring Manager
Manager
Primary Skill
People’s Manager
Business Operations
Membership
Business
Membership
Skill Category
Generic
ABOUT ELEVANCE HEALTH
Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed healthcare company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states.
A regular on Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux , President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.
ABOUT CARELON
Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.
Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.
Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.
OUR MISSION & VALUES
Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity
JOB POSITION
Carelon Global Solutions India is seeking a highly creative and meticulous Team Lead, who will be responsible for all business delivery & performance as per set SLA parameters. The incumbent will report to Associate Manager – Business Operations and must understand the business delivery, and metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required.
JOB RESPONSIBILITY
Required Experience and Abilities
- Overall, an experience of 8 + in US healthcare
- Excellent analytical & reporting skills (Data presentation in MS Excel / PPT)
- Stakeholder management
- Excellent communication and leadership skills
- Create an inspiring team environment with an open communication culture.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Demonstrate successful execution of macros & automation.
- Possess good Lean/Six Sigma knowledge.
- 2-3 years of experience in Enrolment & Billing preferred is a plus.
Responsibilities
- Achieve individual SLA targets set as well as the account level collective targets set for the team.
- Ensure delivery of the project from a time, cost, and quality perspective
- Drive continuous process improvements by initiating and delivering process improvement projects.
- Oversee day-to-day operation.
- Team productivity levels are achieved as per the targets set year-on-year.
- Team utilization is greater than 85% or achieves the targets set by the organization.
- Focusing on high levels of customer satisfaction by meeting and exceeding SLAs
- Lead Lean and Kaizen projects within the team – to create customer delight.
- Suggest and organize team building activities.
- 100% adherence to process specifications, compliance of self and team members training related to process and individual development.
- Manage employee retention and engagement (manage attrition within a target range and ESAT scores)
- Contribute to recruitment (measure through participation in screening and interviewing candidates)
- Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement.
QUALIFICATION
- Bachelor’s or master’s degree
- Non-BTech preferably
EXPERIENCE
- 8+ years of overall experience including extra-ordinary internal personal skills, communication skills.
- Minimum 3+ yrs. experience in people manager’s role on rolls
- US Healthcare / Enrollment & Billing Experience is MUST
- Excellent communication and leadership skills
- In-depth knowledge of performance metrics
- Flexible to work in any shifts/Work from the office.
SKILLS AND COMPETENCIES
- Responsible for serving as the operations point of contact for day-to-day operations, but not limited to, facilitating issue resolution, meeting goals and targets.
- TL should be able to analyze inventory and plan and deploy the workforce accordingly.
- Should track and report performance data to internal leaders and onshore partners.
- Manage new hire associates and plan their training and refresher training as needed.
- Excellent Data management and Data presentation skills (MS Office – Minimum)
- Should be able to manage and track the aspirations of the team and help them develop.
- Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement.
- Manage employee retention and engagement (manage attrition within a target range and ESAT score
- Push for innovation and enhancements.
- Attend onshore/offshore with different business partners and share /deliver findings /asks.
- Agile & Solution centric
- Inclusive
- Flexible to work in any shifts/Work from the office.
THE CARELON PROMISE
Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.
It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.
This world of limitless opportunities thrives in an environment that fosters growth and well-being and gives you purpose and the feeling of belonging.
LIFE @ CARELON
- Extensive focus on learning and development
- An inspiring culture built on innovation, creativity, and freedom.
- Holistic well-being
- Comprehensive range of rewards and recognitions
- Competitive health and medical insurance coverage
- Best-in-class amenities and workspaces
- Policies designed with associates at the center.
EQUAL OPPORTUNITY EMPLOYER
Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Reasonable Accommodation
Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.
If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.
Disclaimer: Offered designation titles differ*
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